We want you to be 100% satisfied with the products you ordered! If, for any reason, you are not completely satisfied, you can return the products in 14 days since receiving them.
How does the return work?
- The product must be in good condition, unused and in its original packaging.
- If the product has been used, damaged or without packaging, we cannot accept it for return.
- Please keep your proof of purchase (invoice or receipt).
What do you need to do?
- Write to us at [email protected] or call us at +40727407407 and tell us you want to return.
- Send the product back to:
- The shipping costs for the return are borne by you, unless the product is defective or we made a mistake during delivery.
What happens after?
After we receive the product and check it, we will refund your money as much as possible. 14 working days, using the same payment method you used to place your order.
What products can't we return?
- Personalized products or made especially for you.
- Consumable or short-life products.
- Sealed products that have been opened (e.g. hygiene products, software).
If you have any questions, don't hesitate to contact us! We're here to help.