{"id":9,"date":"2025-09-07T22:36:25","date_gmt":"2025-09-07T19:36:25","guid":{"rendered":"https:\/\/ilvanacharge.com\/?page_id=9"},"modified":"2025-09-12T00:54:20","modified_gmt":"2025-09-11T21:54:20","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/ilvanacharge.com\/en\/refund_returns\/","title":{"rendered":"Return policy"},"content":{"rendered":"<p class=\"\">We want you to be 100% satisfied with the products you ordered! If, for any reason, you are not completely satisfied, you can return the products in <strong>14 days<\/strong> since receiving them.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>How does the return work?<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"\">The product must be in good condition, unused and in its original packaging.<\/li>\n\n\n\n<li class=\"\">If the product has been used, damaged or without packaging, we cannot accept it for return.<\/li>\n\n\n\n<li class=\"\">Please keep your proof of purchase (invoice or receipt).<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>What do you need to do?<\/strong><\/h3>\n\n\n\n<ol class=\"wp-block-list\">\n<li class=\"\">Write to us at <a href=\"mailto:contact@ilvanacharge.com\" data-type=\"mailto\" data-id=\"mailto:contact@ilvanacharge.com\">contact@ilvanacharge.com<\/a> or call us at +40727407407 and tell us you want to return.<\/li>\n\n\n\n<li class=\"\">Send the product back to:<\/li>\n\n\n\n<li class=\"\">The shipping costs for the return are borne by you, unless the product is defective or we made a mistake during delivery.<\/li>\n<\/ol>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>What happens after?<\/strong><\/h3>\n\n\n\n<p class=\"\">After we receive the product and check it, we will refund your money as much as possible. <strong>14 working days<\/strong>, using the same payment method you used to place your order.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>What products can't we return?<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"\">Personalized products or made especially for you.<\/li>\n\n\n\n<li class=\"\">Consumable or short-life products.<\/li>\n\n\n\n<li class=\"\">Sealed products that have been opened (e.g. hygiene products, software).<\/li>\n<\/ul>\n\n\n\n<p class=\"\">If you have any questions, don't hesitate to contact us! We're here to help.<\/p>","protected":false},"excerpt":{"rendered":"<p>Ne dorim s\u0103 fii 100% mul\u021bumit\/\u0103 de produsele comandate! Dac\u0103, din orice motiv, nu e\u0219ti pe deplin \u00eenc\u00e2ntat\/\u0103, po\u021bi returna produsele \u00een 14 zile calendaristice de la primirea lor. Cum func\u021bioneaz\u0103 returul? Ce trebuie s\u0103 faci? Ce se \u00eent\u00e2mpl\u0103 dup\u0103? Dup\u0103 ce primim produsul \u0219i \u00eel verific\u0103m, \u00ee\u021bi vom returna banii \u00een maximum 14 zile [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"nf_dc_page":"","om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_uf_show_specific_survey":0,"_uf_disable_surveys":false,"footnotes":""},"class_list":["post-9","page","type-page","status-publish","hentry"],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 4.9.10 - aioseo.com -->\n\t<meta name=\"description\" content=\"Ne dorim s\u0103 fii 100% mul\u021bumit\/\u0103 de produsele comandate! Dac\u0103, din orice motiv, nu e\u0219ti pe deplin \u00eenc\u00e2ntat\/\u0103, po\u021bi returna produsele \u00een 14 zile calendaristice de la primirea lor. 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Dac\u0103 produsul a fost folosit, deteriorat sau f\u0103r\u0103 ambalaj, nu \u00eel"},"aioseo_meta_data":[],"aioseo_breadcrumb":"<div class=\"aioseo-breadcrumbs\"><span class=\"aioseo-breadcrumb\">\n\t\t\t<a href=\"https:\/\/ilvanacharge.com\/en\" title=\"Home\">Home<\/a>\n\t\t<\/span><span class=\"aioseo-breadcrumb-separator\">&raquo;<\/span><span class=\"aioseo-breadcrumb\">\n\t\t\tPolitica de retur\n\t\t<\/span><\/div>","aioseo_breadcrumb_json":[{"label":"Home","link":"https:\/\/ilvanacharge.com\/en"},{"label":"Politica de retur","link":"https:\/\/ilvanacharge.com\/en\/refund_returns\/"}],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/ilvanacharge.com\/en\/wp-json\/wp\/v2\/pages\/9","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ilvanacharge.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/ilvanacharge.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/ilvanacharge.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/ilvanacharge.com\/en\/wp-json\/wp\/v2\/comments?post=9"}],"version-history":[{"count":4,"href":"https:\/\/ilvanacharge.com\/en\/wp-json\/wp\/v2\/pages\/9\/revisions"}],"predecessor-version":[{"id":326,"href":"https:\/\/ilvanacharge.com\/en\/wp-json\/wp\/v2\/pages\/9\/revisions\/326"}],"wp:attachment":[{"href":"https:\/\/ilvanacharge.com\/en\/wp-json\/wp\/v2\/media?parent=9"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}